Overnite Express has the highest on-time delivery record in the industry. We are so confident about our ability to deliver your shipment on time that we provide a money-back guarantee on all deliveries.
You may call our Customer Care Center to report your claim of lateness or damage but we must also receive written notice of your claim within five days after delivery of the shipment. Regarding damaged shipments, to assess the cost of a damaged item, written notification should also include original purchase invoices, estimates on invoices for repair, expense statements, appraisals and copy of your Shipment Form. All documents must be verifiable.